Privacy Notice for SurgiPet.com

We collect information from you in various ways when you use our Website, including:

This may include your name, email address, phone number, postal address, and payment information when you create an account, schedule an appointment, make a purchase, or contact us. When you provide information about your pet(s), such as name, species, breed, age, and medical history, this information is linked to your personal information.

When you visit our Website, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may also collect information about your interactions with the Website, such as clicks and scrolling.

We use cookies and similar technologies to collect information about your browsing behavior, remember your preferences, and for analytical purposes. You can manage your cookie preferences through your browser settings.

We use the information we collect to:

• Providing and maintaining our Website and services.
• Processing and managing your appointments and service requests.
• Processing transactions and delivering products or services.
• Communicating with you, including responding to your inquiries and providing customer support.
• Sending you important information regarding your pet's medical care, including appointment reminders and health updates via SMS (with your explicit consent).
• Improving our Website, services, and user experience.
• Analyzing Website usage and trends.
• Preventing fraud and ensuring the security of our Website.
• Complying with legal obligations.

We understand the importance of timely communication regarding your pet's health. If you choose to provide your phone number and explicitly consent, we will use SMS messaging solely for communicating essential information related to your pet's medical care.

When you provide your phone number on our Website (e.g., during appointment scheduling or account creation), you may be presented with an option to opt-in to receive SMS messages for pet medical care purposes. By checking the consent box or otherwise indicating your agreement, you are providing your explicit written consent to receive non-marketing SMS messages from SurgiPet.com. Your consent to receive SMS messages is voluntary and is not a condition of purchasing any goods or services from SurgiPet.

The SMS messages you receive will be strictly limited to communications necessary for managing your pet's medical care. This may include:

• Appointment confirmations and reminders.
• Notifications about your pet's health or status (e.g., post-surgery updates, lab results availability).
• Reminders for upcoming wellness checks or vaccinations.
• Urgent notifications related to your pet's care, if necessary.

The frequency of SMS messages will vary depending on your pet's medical needs and scheduled appointments. We aim to send messages only when necessary and relevant.

You can opt out of receiving SMS messages at any time by replying to any message with the word STOP. You may receive one final message confirming your opt-out.

Standard message and data rates may apply to messages sent and received. Please check with your mobile carrier for details.

We will NEVER use your phone number provided for SMS consent to send you marketing or promotional messages without your separate, specific marketing consent.

We do not sell or rent your personal information to third parties for their marketing purposes. We may share your information with third parties only in the following circumstances:

We may share information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (e.g., payment processors, scheduling software providers, communication platforms). These service providers are obligated to protect your information and use it only for the purposes for which they were engaged.

Information related to your pet's medical care may be shared with the veterinary professionals and clinics involved in your pet's treatment through our platform.

We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if necessary to protect our rights or your safety.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

We may share your information with your consent or at your direction.

We take reasonable measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location and applicable data protection laws (such as GDPR or CCPA/CPRA), you may have certain rights regarding your personal information.

This section provides specific information for California residents pursuant to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

• Identifiers (e.g., name, email address, phone number, postal address, IP address)
• Customer Records (e.g., payment information, appointment and service details)
• Internet or other electronic network activity information (e.g., browsing history, interaction with our Website)
• Inferences drawn from other personal information to create a profile about a consumer (e.g., pet's medical needs based on appointment history)

• Directly from you.
• Automatically as you navigate through the Website.

See "How We Use Your Information" section.

We use cookies to enhance your experience on our Website. Cookies are small text files stored on your device. We use both session cookies (which are deleted when you close your browser) and persistent cookies (which remain longer). Cookies help us:

• Operate and improve our Website.
• Remember your preferences.
• Analyze Website traffic and user behavior.

Our Website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us so we can remove that information.

We may update this Privacy Notice from time to time. We will post the updated notice on this page with the effective date. We encourage you to review this Privacy Notice periodically.

If you have any questions or concerns about this Privacy Policy, please contact us:

Surgical & Anesthetic Pet Solutions Inc.
16769 Bernardo Center Dr, Ste 167, San Diego, CA 92128
‍(Mailing address for legal notices only)
‍Email: website-inquire@surgipet.com
‍+1 (760) 290-8390